Refund policy

Cancellation Policy

 We regret that once an order has been received that it is not possible to add, amend or combine that order. If you chose to cancel an order, please email info@woollybeader.co.uk as soon as possible and we will cancel it before dispatch where possible. Where the order has been dispatched please see How to return items to us below

Returns Policy

If you experience any problems with any of our goods, please contact us by calling 01837 657614 or emailing info@woollybeader.co.uk

Should any goods you receive from us prove to be faulty or not as described, we will arrange for a replacement or refund - whichever you prefer. Before returning goods to us, please contact us, and we will arrange to cover the cost of returning the goods.

Should you decide to return any goods, please contact us and ensure you return them to us within 14 working days. (Please see 'How to return items to us' below) . We will arrange for a full refund of the cost of the goods, providing the items have not been used and are in an acceptable condition. We will not be able to cover the cost of returning these goods to us.

 

How to return items to us

When returning any items to us, please pack your items in appropriate packaging and, if possible, include your original invoice. Please enclose a note to let us know your name, telephone number and whether you would like a refund or an exchange for the items you are returning. If you would like an exchange, please let us know which items you would like to have in place of the items you are sending back.

If you are not able to include your original invoice, please be sure to also include your postcode on your note so that we can find your order on our system.

Please post your parcel to the following address:

The Woolly Beader

7 Red Lion Yard

Okehampton

Devon

EX20 1AW

 

If you have asked for a refund, we will process this as soon as possible, providing the items have not been used and are in an acceptable condition.

If you have asked for an exchange, we will despatch the replacement items that you have requested as soon as possible providing the items have not been used and are in an acceptable condition, If an additional payment needs to be taken (i.e. if these replacement items are higher in value than the items you have returned), we will contact you by telephone to arrange this.